Bet365 it Privacy Policy – Protecting Your Personal Data

1 Our Privacy Introduction & Commitment

Welcome to the bet365 it Privacy Policy page. At bet365 it, we fully understand how important the privacy of your personal data is to each of our members. When you register and use the bet365 it platform at bet365it.link, you are entrusting us with your personal information — and we do not take that trust lightly.

This Privacy Policy is provided to explain clearly and transparently how bet365 it collects, uses, stores, protects, and in certain circumstances, shares your personal data. This document applies to all users of the bet365 it platform, including the website, mobile application (where available), and all related services we offer.

The bet365 it Privacy Policy is prepared in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and the highest international data security standards. By using bet365 it's services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform and contact us to request deletion of your data.

2 Types of Personal Data We Collect

Bet365 it collects various types of personal data depending on how you interact with our platform. The following are the categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. Bet365 it does not collect excessive or irrelevant data beyond the services we offer to Malaysian members.

3 How We Collect Your Personal Data

Bet365 it collects your personal data through several key methods:

• Account Registration: When you register a new account at bet365 it, you provide us directly with basic information such as your name, email, phone number, and date of birth.
• KYC Verification: During the identity verification process, you may be asked to submit supporting documents such as a copy of your IC or other valid identification.
• Financial Transactions: When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, the relevant transaction details are recorded in our system.
• Platform Usage: Activity data such as the games you play — whether slots, live casino, e-sports, badminton, or virtual sports — along with your betting records, are collected automatically as you use the platform.
• Communications: When you contact our customer support team via live chat, email, or phone, the content of those communications is stored for reference and service improvement purposes.
• Tracking Technologies: Cookies, web pixels, and similar tracking technologies are automatically used when you browse the bet365 it website.

4 How We Use Your Personal Data

Bet365 it uses the personal data collected solely for the following purposes:

• Account Management: Creating and managing your member account, processing registrations, and verifying your identity in accordance with legal requirements.
• Transaction Processing: Processing MYR deposits and withdrawals via your chosen local payment methods, and maintaining accurate financial records.
• Service Provision: Giving you access to all games and features on the bet365 it platform, including Live Casino, slots, e-sports, jackpots, badminton, and blackjack.
• Communications: Sending account-related notifications, promotional updates (where you have given consent), system announcements, and responses to customer support enquiries.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse using activity and technical data.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and providing appropriate assistance to members who need it.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including providing information to authorities as required by law.
• Service Improvement: Analysing usage patterns to improve platform performance, user experience, and our game offerings.

5 Data Sharing with Third Parties

Bet365 it does not sell your personal data to any third party for marketing or commercial purposes. However, in certain limited circumstances, we may share your data with the following parties:

• Payment Service Providers: E-wallet and payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks (Maybank2u, CIMB Clicks) receive only the transaction data necessary to process your payments.
• Game Software Providers: Casino game, slots, e-sports, and virtual sports providers that partner with bet365 it receive only the data necessary to deliver a smooth and fair gaming experience.
• Technical Service Providers: Companies that assist us with hosting, cybersecurity, analytics, and IT support may have limited access to your data strictly within the scope of their responsibilities.
• Legal Authorities: Bet365 it will disclose your personal data to Malaysian or international authorities when required by law, court order, or official investigation.
• Third-Party Identity Verification: Authorised third-party KYC verification services may process your identity information to ensure compliance with legal requirements.

All third parties we work with are bound by strict data protection agreements and are required to safeguard your data to the same standards we uphold.

6 Data Security & Protection Measures

Bet365 it invests seriously in data security infrastructure to ensure your personal information remains protected at all times. The security measures we employ include:

• 256-bit SSL Encryption: All data transmitted between your device and bet365 it's servers is protected by industry-leading 256-bit SSL encryption, ensuring no third party can intercept your information.
• Two-Factor Authentication (2FA): Members are encouraged to enable two-factor authentication on their account for an added layer of security when logging in.
• 24/7 Monitoring: Our automated security monitoring system operates around the clock to detect and respond to any threats or suspicious activity.
• Internal Access Controls: Only authorised personnel have access to members' personal data, and that access is strictly limited to what their role requires.
• Secure Data Storage: Data is stored on servers protected by firewalls, intrusion detection systems, and strict physical security measures.
• Regular Security Audits: bet365 it conducts regular security audits and penetration testing to ensure our systems remain up to date and free from vulnerabilities.

7 Use of Cookies & Tracking Technologies

The bet365 it platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform performs at its best. The types of cookies we use include:

• Essential Cookies: These cookies are required for core platform functions such as login, game sessions, and security. Without them, the platform cannot operate properly.
• Preference Cookies: Saving your settings and preferences — such as language, display format, and favourite game selections — so you don't have to reconfigure them each time you visit.
• Analytics Cookies: Helping us understand how members use the platform, which pages are most popular, and where there is room for improvement. This data is used in aggregate form and does not identify individuals.
• Security Cookies: Used to detect and prevent fraud and to ensure the integrity of your login session.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the bet365 it platform. For more information on managing cookies, refer to your browser's help guide.

8 Your Rights Under PDPA 2010

As a registered bet365 it member in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):

To exercise any of the rights above, please contact our Data Protection Officer (DPO) by email at privacy@bet365it.link. We will process your request within 21 business days as required under PDPA 2010.

9 Data Retention Period

Bet365 it retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active Account Data: For as long as your account remains active and you continue using bet365 it's services.
• Financial Transaction Data: Minimum 7 years from the date of transaction, in line with Malaysian financial legal requirements.
• KYC Records: Minimum 5 years after the business relationship ends, in accordance with anti-money laundering legal requirements.
• Support Communication Data: 2 years from the date of last communication, for reference and dispute resolution purposes.
• Security & Technical Logs: 12 months for fraud detection and security analysis purposes.

Once the defined retention period has elapsed, your personal data will be securely deleted or anonymised in accordance with our established data management procedures.

10 Child Protection

Bet365 it strictly prohibits the use of our platform by individuals under the age of 18. We do not knowingly collect personal data from minors. Should we become aware that a minor's personal data has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question.

If you believe a minor has registered an account on bet365 it, please contact us immediately at privacy@bet365it.link so that we can take the appropriate action.

11 Privacy Policy Amendments

Bet365 it reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the technologies we use. You will be notified of any material amendments through:

• In-platform notifications on bet365 it when you are logged in
• Email to the address registered to your account
• Updates to this Privacy Policy page with a new "Last Updated" date

Your continued use of the bet365 it platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how bet365 it handles your personal data, please contact our Data Protection Officer (DPO):

• Email: privacy@bet365it.link
• General Support Email: support@bet365it.link
• Live Chat: Available 24/7 on the bet365 it platform